Pre-summer Sale | Up to 50% off

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Pre-summer Sale for Women

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Pre-summer Sale for Men

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Frequently Asked Questions

Shipping and delivery

Returns and exchanges

General information

Do you offer free shipping?

Yes, we offer free shipping on all orders.

Do you provide tracking information?

Yes, you will receive the tracking information by email as soon as your order has been shipped.

When can I expect to receive my delivery?

Orders are processed within 1 to 2 business days. Orders placed on weekends or public holidays are processed on the next business day. The delivery time is 3 to 5 business days.

Can I return my order if I am not satisfied?

Absolutely. We want you to shop with complete confidence. If you are not 100% satisfied, you can return your order within 30 days for a full refund.

What are your rules regarding returns and exchanges?

You can return items within 30 days after delivery if they are unused, unworn, and in their original condition, with packaging and proof of purchase.

How to receive a refund?

The refund is always made through the payment method you used.

  • If you paid by credit card, we will refund you directly to your bank account.
  • If you paid via PayPal, the amount will be credited to your PayPal account.

Is it safe to shop on your website?

Yes, it is completely secure. We use secure checkout to protect your information.

What do you recommend if I am between two sizes?

If you are between two sizes, we recommend choosing the larger size for better comfort.

How can I contact you?

Our customer service team is available from Monday to Sunday. You can contact us directly by email at support@noa-paris.com. We aim to respond within 24 hours.

Free Delivery

We offer free Royal Mail tracked delivery on all orders.

Customer Service

We are available 7 days a week to answer your questions.

Secure Payments

We offer secure payments through an encrypted and reliable payment process.