We have a 30-day return policy. This means that if you are not completely satisfied with your online purchase, you can return it for a refund within 30 days of purchase.
Please remember that you must contact us first to return the product and be eligible for a refund.
We accept returns under the following conditions:
You must contact us first to return the product.
The item is not damaged or defective due to you.
It has not exceeded 30 days.
Products must be new and in resalable condition.
Have a valid reason for the return.
When you contact us, please include the following information (REQUIRED):
Order number
Proof of purchase
Reason for return (briefly describe the details)
Our returns department will carefully review all information, so please provide accurate, truthful, and valid information.
After the review, you will receive an email from us at the email address you provided for verification.
Refund
The refund will be made to your original payment method.
If you wish to receive a refund to a different payment method, please contact us so we can process the refund accordingly. We do not cover additional fees for other payment methods, so any extra fees will be deducted from the refund.
Please allow up to 5 business days for the refund to be processed after we have successfully received your products.
Depending on your bank, the refund may take some time to appear in your account.
Return fees
They are the customer's responsibility. Actual return shipping costs are the customer's responsibility and must be paid to the carrier.
Exchange
We offer exchanges. However, if an exchange product is not in stock, the customer will need to wait for restocking or request a refund.
Damaged/defective products
We carefully check each product before shipping, but incidents can sometimes occur during transport. If you receive damaged or defective products, try to refuse delivery or contact us within 5 days of receipt. We will take immediate action.
Guest purchase
We offer guest checkout, which means customers can shop on our site without registering. However, this return and refund policy also applies to guest purchases.
Cancellation
To cancel an order, please contact us within 6 hours of purchase. We will then take the necessary action immediately.
